In August we launched AI Agents, added Single Sign-On (SSO), introduced new reporting capabilities, and improved our broadcasting capabilities:

AI Agents

Our AI and engineering team have put in a massive amount of work over the last months to launch AI Agents:

Clients who have the Cue chatbot product are now able to start servicing customers with AI:

• Answer customers instantly and accurately

• Serve customers around the clock

• Transfer the conversation to a human service rep if it can't answer

• Free up your human service reps to focus on more

We've made it easy to build agents using a couple steps:

Build your AI's knowledge base:

• Add your docs (PDF, DOCX, MD, JSON and PPTX)

• Use our custom website scraping tool to collect information from your website

• Add a custom prompt (e.g: "You're a friendly student advisor that uses emoji where applicable. Include a relevant website URL that might address a student's question)

Learn how to train an AI Agent →

Testing your AI
We have created a sandbox environment that allows you to engage with a test version of your AI Agent where you can ask questions and ascertain it's accuracy

Deploying your AI
This is where your customer success manager will step into to assist connecting your agent to the relevant channel (i.e WhatsApp, Messenger, or web)

Learn how to deploy an AI Agent→

Single Sign-On (SSO)

We've made it easy to log into your Cue workspace with SSO:

• Added the ability to use a company email attached to your organisation's workspace to log in

Live Chat Reporting

We've introduced new reporting for all Live Chat clients

Broadcasts

We made a few enhancements to broadcasts :

• Improvements

  • Improved the way our system prepares broadcasts before sending

  • Improved our ability to handle big broadcasts

• Fixes

  • Fixed a bug where sending a broadcast with an image and URL buttons caused invalid parameter errors

  • Fixed {initialMessage.title} showing no content

Other

Finally, we also made a few QoL updates to the Cue platform:

• Added an expiration time to password reset links via email

• Updated Flows to handle AI Agent conversations

The July update includes broadcast improvements, new 3rd party integrations, and critical service enhancements:

3rd party integrations

You're now able to integrate your chosen Cue solutions with CRMs and external systems. Engage with us and we can advise you on how to integrate with your CRM.

CRMs marked with an '*' are NOT first class integrations.

• Salesforce*

• Freshdesk*

• HubSpot*

• Any custom CRM or 3rd party application

This is very important for businesses who use these types of tools to manage their customer relationships, providing a wholistic view of each and every customer.

Broadcast improvements

We made a few small but necessary fixes and updates to broadcasting:

• Added new broadcast management features

  • More robust broadcast scheduling

  • Added the ability to specify a date and time for message validity

• Increased the total amount of users you can broadcast to at once without setting up conversational triggers

• Added new broadcast validation via the endpoint

  • Duplicates

  • Invalid numbers

  • Any other missing parameters

Learn more about broadcasting with Cue →

The June update includes new integrations, dynamic ticket events, and stability patches:

Google Sheets integration

You're now able to integrate Cue conversational flows with Google Sheets. This opens up a load of use cases:

• Unique code distribution and tracking

• Opt-out database management (Save numbers to spreadsheets)

• Collect survey feedback

• Saving, retrieving, modifying customer data in spreadsheets

System updates

• Improved message web hooks

• Improved outbound messaging resilience

Ticket improvements

Dynamic ticket assignment is now live:

• You can now assign live chat tickets to users by email address, team or external reference ID

• Introduced a new webhook for when a conversation ticket is closed

Learn more about dynamic ticket assignment →

The May update includes some quality of life (QoL) updates, Live Chat, and notifications:

Quality of Life updates

• Made small but critical changes to improve the resiliency of our outbound systems

Live Chat

• Introduced new ticket insights

Notifications

• Introduced new email and in-app notifications for custom actions and triggers

  
  

The April update includes improvements and additions to Live Chat, webhooks, flows, and more:

Live Chat

• Introduced major performance updates

• Added ticket events for new, reassigned and closed actions

Broadcasts

• Improved the scheduling of broadcasts

• Added a new delivery report page

Web chat

• Added the ability to pass custom data into web chat conversations via widget

Webhooks

• Payloads for messages now show more analytics data for step, flow and more

Flows

• Added the ability to search steps in flows

The March update includes improvements and additions to Broadcasts, Notifications, and Device Previews:

Broadcasts

• Improved the broadcast sending experience with a new broadcast preview page

• Added the ability to export broadcast delivery reports

Notifications

• Added in-app notifications for new conversation tickets

Device preview

• Added a new preview page for WhatsApp templates in broadcasts and live chat

  
  

We've been hard at work enhancing our product with new channels, features, and more. Here's what's new:

Messenger

• Added Messenger as a channel

• Added the ability to import existing flows from WhatsApp or web into a Messenger flow

Web chat

• You can now add quick reply buttons to your Cue-powered web chat widget

• Added the ability to import existing flows from WhatsApp or Messenger into a Web chat flow

Live Chat

• Added the ability to send WhatsApp Templates to expired chats from Live Chat

Widget

• Customers can now start a Messenger chat via your web widget

Other

• You can now install Cue as a mobile web app on your phone

What's new

• You can now embed a web chat widget on your website

• Added flows and Live Chat to Web chat