YourBusinessNumber offers a solution for businesses to use a virtual mobile number with WhatsApp Business, making it easy to separate personal and work-related communications. Naturally, as a fast-growing business, customer queries increased resulting in a lot of repetitive tasks for the support team. Enter Cue.

The challenge: Manual overload in customer service

Before partnering with Cue, YourBusinessNumber was grappling with the inefficiencies of manual customer service processes. Their team was bogged down by repetitive tasks, leading to:

• Time-consuming customer interactions

• Inconsistent communication across different customer touchpoints

• Difficulty in managing customer lifecycle events effectively

• Low engagement rates with traditional communication channels like email

They needed a solution that could automate their customer service processes, reduce manual workload, and improve overall customer communication efficiency.

Cue's WhatsApp solution

YourBusinessNumber turned to Cue for a comprehensive WhatsApp-based solution that could address their challenges. Here's how Cue restyled their approach:

How YourBusinessNumber automated their customer journey

• Custom integration: Cue provided a tailored solution that integrated seamlessly with YourBusinessNumber's existing systems.

• Live chat: Customers can speak to agents in real-time on WhatsApp.

• Automated campaigns: With Cue, YourBusinessNumberwas able to set up various customer lifecycle events, including:

  • Referral campaigns

  • Lead capture

  • Recapturing old customers

  • Payment failure notifications

  • Subscription cancellation information

How YourBusinessNumber improved customer engagement

They leveraged WhatsApp's high engagement rates to ensure critical messages reached customers, and also personalised customer interactions.

The implementation of Cue's solutions led to remarkable improvements:

• Manual workload reduced by over 80%

• Hours spent on Customer Service decreased by over 80%

• WhatsApp read rates on all customer events exceeded 50% (compared to email's 20-25%)

• Significant reduction in customer churn

With Cue's WhatsApp solution, YourBusinessNumber transformed its customer service strategy from a manual, time-consuming process into an efficient, automated system. They went from struggling with repetitive tasks to having a streamlined, engaging customer journey that significantly reduced churn and improved overall efficiency.

Supercharge your customer service with WhatsApp automation

YourBusinessNumber transformed its customer service operations by leveraging Cue's WhatsApp solutions. They were able to drastically reduce manual workload, improve customer engagement, and create a more efficient, effective customer journey.

Ready to transform your customer service and reduce your manual workload? Contact Cue today for a demo.